FAQs

Shaperluv accepts returns for up to 60 days counted from the delivery date.

No service charge is applied.

Items must come back new or undamaged — no stains, no perfume smell, no deformation — inside their original packaging, unworn and unpacked. Every returned product is inspected, and returns that do not meet this policy will not be accepted.

Shipping instructions for the returned items are in the email you receive after your return request is placed.

Thanks to our 100% Guarantee, returns are easy. Here is how to open a request:

Just send an email to our customer care team at contact@tryshaperluv.com telling us your order number and your exchange/return request.

Once we receive your request, we approve it and email you the shipping instructions. Remember to check your inbox as well as your spam or junk folder.

After you drop the package off at your local post office, please get in touch with our team to share the return tracking with us.

As soon as we see that your garment(s) are on their way to us, for an exchange request the replacement garment(s) are shipped out and a shipping confirmation email is sent to you right away so you know it is on the route;

for a return request, we process your refund and notify you by email. The refund is applied to the original method of payment.

Keep in mind that refunds can take up to 1-3 business days to show up in your bank account, since processing times vary between financial organizations.

If you are not completely in love with the way they feel or fit, simply exchange or return them within 30 days — feel free to contact us for a return label at contact@tryshaperluv.com

We are sorry if your item arrived damaged. Send a photo of the damaged product to contact@tryshaperluv.com along with your order number and we will gladly help you find a resolution. Please note that a damaged item reported outside the 30 days return window cannot be returned or refunded.

Standard Shipping $4.99
5-10 business days
Express Shipping 7.99$
3-7 business days

Please keep in mind that these shipping times do not include the standard 1-2 business days of processing time needed for the order to ship out.

Please note: because of the high order volume and slower logistics during the Black Friday shopping spree, some shipments may be delayed. We are working diligently to get your order to you on time.

Yes — we offer standard and express shipping options to most countries.

If you typed the wrong address by mistake during checkout, please contact us immediately at contact@tryshaperluv.com. Our team will work to change the shipping address for you as fast as possible.

However, the shipping address can only be changed while the order has not been processed or shipped yet. That is why we encourage you to reach out promptly, so your order is sent to the correct location.

Orders are processed according to item availability and payment approval. In high volume periods, product availability may change while your order is being processed.

Most orders placed on business days are processed and shipped within 1-2 business days.

We are unable to deliver on weekends or public holidays; any order placed during this period is dispatched on the following business day.

Normally, most of Shaperluv’s in-stock products ship from the US. Some of them are sent directly from our factories in China.

We have partnered with top manufacturers and distributors around the globe so that only products meeting the highest quality standards reach you, in no time.

Please contact us if your delivered order never arrived or was lost in transit by the carrier. We would be happy to assist.

Our website currently runs in United States dollars. You can easily switch to your preferred currency at the bottom of the page. All purchases are converted to USD after purchase.

We accept a wide variety of payment options! Among them: Visa, Mastercard, Amazon Pay, Afterpay, American Express, Paypal, Discover, Diners Club, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay.

Your payment is secure and your information always stays private. All information travels in encrypted form to guarantee the overall security of every sensitive detail.

Duties and taxes are paid by Shaperluv, so the price you see at checkout is all you pay.